CONTENTS
EUROPEAN FOREWORD ....................................................................... 4
FOREWORD ............................................................................................... 5
INTRODUCTION ...................................................................................... 7
1 SCOPE ...................................................................................................... 8
2 NORMATIVE REFERENCES ............................................................... 8
3 TERMS AND DEFINITIONS ............................................................... 8
4 GENERAL REQUIREMENTS ............................................................. 11
4.1 Impartiality ........................................................................................ 11
4.2 Confidentiality ................................................................................. 12
5 STRUCTURAL REQUIREMENTS ..................................................... 13
6 RESOURCE REQUIREMENTS .......................................................... 14
6.1 General ............................................................................................... 14
6.2 Personnel ........................................................................................... 14
6.3 Facilities and environmental conditions ................................ 15
6.4 Equipment ......................................................................................... 16
6.5 Mertrological traceability ............................................................ 19
6.6 Externally provided products and services . ..........................20
7 PROCESS REQUIREMENTS .............................................................. 21
7.1 Review of requests, tenders and contracts ........................... 21
7.2 Selection, verification and validation of methods ............. 23
7.3 Sampling ............................................................................................ 25
7.4 Handling of test or calibration items ...................................... 26
7.5 Technical records ............................................................................ 27
7.6 Evaluation of measurement uncertainty ............................... 28
7.7 Ensuring the validity of results .................................................. 29
7.8 Reporting of results ....................................................................... 30
7.9 Complaints ........................................................................................ 35
7.10 Nonconforming work ................................................................. 36
7.11 Control of data and information .management................ 37
8 MANAGEMENT SYSTEM REQUIREMENTS ................................ 38
8.1 Options ............................................................................................... 38
8.2 Management system documentation(Option A) ............... 39
8.3 Control of management system documents (Option A) ..40
8.4 Control of records (Option A) .................................................... 40
8.5 Actions to address risks and opportunities (Option A) .... 41
8.6 Improvement (Option A) .............................................................. 42
8.7 Corrective actions (Option A) ..................................................... 42
8.8 Internal audits (Option A) ............................................................ 43
8.9 Management reviews (Option A) .............................................. 44
Annex A (informative) Metrological traceability ..........................45