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Contracts

The Positive Weighing Service Contracts

The service plans that we offer can cover a wide variety of things and vary massively from customer to customer as no two companies have the same operational requirements. We aim to provide and implement a service plan that suits you and your site best. We have tried to make our service plans as simple as possible by using a Bronze, Silver and Gold system.

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However, we are more than capable, and do often bespoke contracts to suit specific site requirements.

This system will explain what is covered under your plan. Further to this, we will listen to what your needs and requirements are and create additions so that the plan gives you the solution you need.

Scheduled Service Visits

We will come and visit you a set number of times each year to calibrate /service your machines. This is chargeable in advance and comprises ‘The Contract’. Most customers have 1 x Calibration & 1 x Service visit each year.

Whatever your service level – we can bespoke your contract to the number of visits you require.

Emergency Call Out & Hourly Charges

These are call outs in addition to the scheduled visits where a scale or load cell needs attending to. This call out charge covers 'prioritised' allocation of your primary engineer and their travel to site.

The hourly labour rate is the amount charged once our engineer has arrived on site.

This rate is charged for every hour or part thereof that our engineer is on site.

Response Times

This is how quickly we attend site following a call being logged.

In the majority of cases we will be able to attend site within 8 working hours. We do have contracts whereby we are 'contracted' to attend within a certain time frame and this has been very successful - we very rarely fail to attend to a customers requirements, be it same day or next day. Many faults we can diagnose over the phone prior to attending site, helping to keep hours down.

Let us know what you need. If additional resources need to be put in place to meet your specific requirements - this can be done. We are small enough to be flexible - but large enough to look after in excess 250 businesses in the Midlands. Careful and strategic planning means we are efficient and effective.

Contract Exclusions

The following are not covered under a standard service agreement and will be subject to additional charges -

  • Re-stamping / verification fees
  • Carriage of test weights in excess of 400kg (Unless incl in contract rate)
  • Provision of weighbridge test unit unless stated
  • Repair charges (Gold only) for work carried out on damages outside fair wear and tear. The definition of fair wear and tear (normal usage), is covered under the contract. Equipment that have failed due to malicious damage, lightening, flood, other act of God, fluctuating power supply, ingress of foreign materials is chargeable.
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Lucy Bennet- Poole,
Managing Director

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