This list of FAQ's is far from exhaustive - if you have any questions, please do not hesitate to contact us.

 

Q: Does iDimension Interface with shipping software programs?
A: The iDimension Series can integrate directly with any software application using it’s industrystandard open API. For a list of supported shipping and WMS applications refer to the Software
Compatibility Chart at www.ricelake.com. When direct integration is not available, shipping and WMS
systems can interface with the iDimension Series using provided desktop applications, “Desktop App”
or “iDim SS”.

Q: How do I connect my iDimension to a PC?
A: The iDimension Series is a networked device and connects via a wired Ethernet port. Dynamic and
static IP configurations are supported.

Q: Does iDimension have an operator display or keypad?
A: Yes, the iDimension ships with an operator display. In addition, a number of software displays are
available via any connected web browser.

Q: What is an API?
A: API stands for Application Programming Interface. An API is a set of definitions and protocols that
allow technology products, systems and applications to communicate with each other.
The iDimension API is simple, easy to use, and provides real-time access to dimensions, weight
and image data. This however is not always necessary if the client wishes to communicate directly with their in-house system / WMS.

Q: Does iDimension provide a dimensional weight?
A: The iDimension Series provides certified dimensions of an object. That dimensional data can then be
used by shipping applications to calculate the dimensional weight of the object.

Q: What is an irregular shape?
A: An irregular shape is anything that is not packed in a carton. iDimension is one of the few dimensioning
systems that accurately measure an irregular shape with NTEP Certification at 10 mm accuracy.

Q: How do I calibrate the iDimension Series?
A: A calibration tool is provided with each product. Simply place the item under iDimension and
calibrate using the embedded firmware. It is a 3 step process that is easily accessible from the main screen.

Q: What are the advantages of the iDimension Series?
A: iDimension is lightning quick, easy to use and with certified accuracy. It offers unbeatable throughput,
simplified installation and painless interfacing.

Q: What is the warranty?
A: Two years from date of installation.

Q: What is the repair policy?
A: The iDimension Series is designed to support easy field replacement and hardware repairs are
conducted at Positive Weighing Solutions repair facilities.

Q: How do I troubleshoot in the field?
A: Using a remote support program like TeamViewer®, Positive Weighing's service team can quickly
provide remote support from our facility without need for a field visit.

Q: Is it possible to integrate this type of dimensioner with Fedex /DPD or other carrier?
A: The iDimension series can easily be integrated with any web site that requires the dimensions by
using the provided Desktop App. With the Desktop App installed, the user can press a hotkey to get the
dimensions from the device and insert them into the web site’s fields.

Q: Do we need separate software for the receiving and shipping departments?
A: No, whatever data integration option you choose, from API to one of our apps, your receiving and
shipping departments will enjoy a consistent integration experience.

Q: Can we upload the collected information to our software called SAP Business One or at least to
an excel file?
A: The data extract feature of the dimensioner can be used for daily uploads of the collected information
to a file server as a CSV file along with any images captured. Upload of the information to FTP are
supported by the available iDimension Software Suite (iDim SS).