|Name||Technical Advice||Hire of Equipment||Service Schedule||Emergency Callout Charge||Hourly Labour Rate||Spare Parts||Postal Repair Service||Response Time||Enquire||Ring|
|Bronze||Included||5% discount||Bespoke||Chargeable||Chargeable||5%||Available||Next day to 2 days||Ring Us|
|Silver||Included||10% discount||Bespoke||Included*||Chargeable||5%||Available||Same day to next day||Ring Us|
|Gold||Included||15% discount||Bespoke||Included*||Included*||10%||Available||Same day if logged before 10:30 am||Ring Us|
Service Contract Details
Technical Advice and Onsite Evaluation of Applications
We will advise over the phone or come to site and assist with any applications you may have.
Hire of Equipment
Many customers hire equipment regularly for stock takes etc. As a contract customer, you will benefit for this.
Schedule of Service Visits
We will come and visit you a set number of times per year to calibrate/service your machine. This is chargeable in advance and comprises 'The Contract'. Most customers have 1 calibration and 1 service visit each year.
Emergency call out charges
These are call outs in addition to you scheduled visits where the scale or load cell needs attending to. This call out charge covers the first 1/4 hour onsite.
Hourly Labour Rate
This is the hourly labour rate which is charged once our engineer has been for 1/4 hour. The hourly rate is charges for every hour that our engineer is onsite.
All Spare Parts
Any spare parts that are required to facilitate a repair will be charged at this rate. We carry as much on the vans as we can but we cannot carry everything, so repairs will often require a second visit and quotation. We often take scales back to base to repair if feasible as this keeps costs down and speeds up repair times.
Postal repair service
If you send us a scale via a courier, we will assess it, issue a quotation for the repair, repair onsite following approval before sending it back to you. The hourly rate for repairs applies and no call out charge is incurred.
This is how quickly we attend site following a call being logged. The stated times are worse case scenario, in the majority of cases we will be able to respond to you within 8 working hours. All response times are location dependant.
* all prices are tailored to the specific requirements of the customer.