General requirements for the competence of testing and calibration laboratories (ISO/IEC 17025:2017)
CONTENTS
EUROPEAN FOREWORD …………………………………………………………….. 4
FOREWORD ………………………………………………………………………………….. 5
INTRODUCTION ………………………………………………………………………….. 7
1 SCOPE ………………………………………………………………………………………… 8
2 NORMATIVE REFERENCES ……………………………………………………… 8
3 TERMS AND DEFINITIONS ……………………………………………………… 8
4 GENERAL REQUIREMENTS ……………………………………………………. 11
4.1 Impartiality ……………………………………………………………………………. 11
4.2 Confidentiality ……………………………………………………………………… 12
5 STRUCTURAL REQUIREMENTS …………………………………………….. 13
6 RESOURCE REQUIREMENTS …………………………………………………. 14
6.1 General ………………………………………………………………………………….. 14
6.2 Personnel ………………………………………………………………………………. 14
6.3 Facilities and environmental conditions ………………………….. 15
6.4 Equipment …………………………………………………………………………….. 16
6.5 Mertrological traceability …………………………………………………… 19
6.6 Externally provided products and services . ……………………..20
7 PROCESS REQUIREMENTS …………………………………………………….. 21
7.1 Review of requests, tenders and contracts ……………………… 21
7.2 Selection, verification and validation of methods …………. 23
7.3 Sampling ……………………………………………………………………………….. 25
7.4 Handling of test or calibration items ……………………………….. 26
7.5 Technical records …………………………………………………………………. 27
7.6 Evaluation of measurement uncertainty …………………………. 28
7.7 Ensuring the validity of results ………………………………………….. 29
7.8 Reporting of results …………………………………………………………….. 30
7.9 Complaints ……………………………………………………………………………. 35
7.10 Nonconforming work ……………………………………………………….. 36
7.11 Control of data and information .management……………. 37
8 MANAGEMENT SYSTEM REQUIREMENTS ………………………….. 38
8.1 Options ………………………………………………………………………………….. 38
8.2 Management system documentation(Option A) …………… 39
8.3 Control of management system documents (Option A) ..40
8.4 Control of records (Option A) ……………………………………………. 40
8.5 Actions to address risks and opportunities (Option A) …. 41
8.6 Improvement (Option A) …………………………………………………….. 42
8.7 Corrective actions (Option A) …………………………………………….. 42
8.8 Internal audits (Option A) …………………………………………………… 43
8.9 Management reviews (Option A) ………………………………………. 44
Annex A (informative) Metrological traceability ……………………..45