| About Us Positive Weighing Solutions Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Positive Weighing Solutions Ltd Unit 19 Cygnet Business Park Hanley Swan Worcestershire WR8 0EA United Kingdom Phone: 01684 310515 Fax: 01684 310515 Email: lucy [at] positiveweighing [dot] co [dot] uk 924 9134 18 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard, Maestro - all via Worldpay making your transaction, safe, secure and seamless.. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All delivery charges are included within the cost shown on the product page |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 14 days. Should there be any delays with your order we will let you know. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> If a product is faulty within 30 days of delivery, we offer an immediate swap out policy. All products are covered by the manufacturers standard guarantee, guarantee lengths very depending on manufacturer. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01684 310515 (International +44 01684 310515) or fax us on 01684 310515 or write to us at Unit 19 Cygnet Business Park Hanley Swan Worcestershire WR8 0EA United Kingdom |
| Privacy Policy Positive Weighing Solutions Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Guarantee All our products carry a minimum 12 month guarantee. If a fault occurs within this time, in the first instance, please call us on 01684 310515 to report the fault and following that please return to us in the original packaging if available, if not please ensure suitable packaging is used to ensure no damagei s caused whilst in transit. Returns address:- Positive Weighing Solutions Ltd The Rhydd Hanley Castle Worcestershire WR8 0AG We will repair or replace items as necessary in a prompt and effiecient manner. Items ordered in error Any items returned to us that are ordered in error will receive a full refund if returned to us in EXACTLY the same condition as they were despatched within 10 working days of the goods being despatched. Ater 10 working days, a 15% administration fee will be charged. Any damage to items ordered in error will be charged accordingly. Clients are responsible for all goods being returned untill they are received by us. If damaged in transit, it is the customers responsibility to make a claim against the carriage company concerned. All goods returned to us are checked thoroughly before being signed for. Goods damaged in transit en-route to customer It is the customers responsibility to check goods prior to signing for them. If goods are found to be damaged in transit, please contact us immediately and we can arrange for the goods to be collected and we will send out a replacement. Your statutory rights are not affected. WE CARE - Our customers opinions are valued. Please contact us if you have any comments. |
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